Return Policy

Wotrend Return and Refund Policy

At Wotrend, we strive to provide the best products and service to our customers. If you are not completely satisfied with your purchase, we are here to help! Please review our return and refund policy below.

Returns
We accept returns under the following conditions:

Timeframe: Returns must be requested within 30 days from the date of delivery.
Condition: Items must be unused, unopened, and in their original packaging to be eligible for a return.
Non-Returnable Items: For health and safety reasons, products such as opened probiotics, supplements, or personal care items are non-returnable. Please check product descriptions for any exclusions before purchasing.
How to Initiate a Return
To initiate a return, please contact us at [support@wotrend.com] with the following information:

Order number
Reason for return
Photo of the item (if damaged or defective)
Our customer support team will provide you with a return authorization and instructions on how to send the product back.

Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

Approved Refunds: If your return is approved, a refund will be processed to your original payment method within 5-10 business days.
Rejected Returns: If your return does not meet the eligibility criteria (e.g., used or damaged items, past the return window), we will notify you, and the item will be returned to you at your cost.
Exchanges
We offer exchanges if you wish to swap an item for a different size, color, or variant. To exchange a product, please follow the return procedure, and we will process the exchange once we receive the returned item.

Shipping Costs
Return Shipping: You are responsible for the cost of return shipping, unless the item is defective or we made an error with your order.
Original Shipping: Shipping fees are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [support@wotrend.com] with your order number and clear photos of the damage. We will arrange for a replacement or a full refund, depending on the situation.

Contact Us
If you have any questions or need further assistance, feel free to reach out to our customer support team at [support@wotrend.com].